Last Updated: September 20, 2026
At Pangea Hope Counseling, we are committed to protecting your privacy and managing your information securely. This Privacy Policy explains what personal information we collect, how we use it, and who we share it with in connection with our administrative and text messaging (SMS) services.
1. What Personal Information We Collect
We collect personal information directly from you when you submit a website contact form, complete your digital electronic intake packets, or explicitly choose to opt-in to our communication channels. This information includes:
First name, last name, and contact details.
Primary phone number, cellular phone number, and email address.
Logistical and administrative preferences provided during the scheduling process.
2. How Personal Information Is Used
We use your collected personal information strictly to carry out standard, transactional business operations, including:
Managing and modifying your client scheduling and session appointments.
Distributing onboarding links for secure intake and electronic documentation.
Issuing secure billing alerts, statements, invoices, and transaction confirmations.
Providing immediate administrative answers to customer service queries initiated by you.
3. Who Personal Information Is Shared With
We maintain a strict boundary on the distribution of your information. We do not sell, license, rent, or lease your personal information to third parties. We share information only with our secure, primary third-party vendor platforms (such as our HIPAA-compliant EHR or unified communication providers) solely to perform the billing and scheduling functions requested by you.
4. Strict SMS Mobile Messaging & Consent Protection
We respect your communication preferences and explicitly guard your mobile data.
SMS consent is not shared with third parties under any circumstances.
Personal information, mobile phone numbers, originator opt-in data, and text messaging consent will never be sold, rented, leased, traded, or otherwise shared with third parties, affiliates, or business partners for any marketing, promotional, or secondary purposes.
5. How to Opt-Out of Text Messaging
If you have previously consented to receive text messages from our administrative team, you can revoke your consent at any time. Simply reply STOP to any text message received from our line. Upon receiving a "STOP" command, our system will automatically process your request and permanently remove you from our active texting registry.